Cross-border Amazon foreign trade Firewood Stove

FAQs About Our Products That You May Want To Know

1. Q: What is the minimum order quantity for your cups?

A: The minimum order quantity for our cups ranges from 500 to 3,000, depending on the cup type. For specific details, you are welcome to leave a message on our official website's background or send us an email for inquiry.

2. Q: Do your cups have food - related certifications?

A: Generally, our customers handle the product certifications for the cups themselves because the inspection reports need to include the customer's company name. Currently, we have a valid BSCI factory audit report. Meanwhile, our products can meet the requirements of common US standard FDA and European standard LFGB.

3. Q: Are your products made of environmentally - friendly materials and recyclable?

A: All our products are made of environmentally - friendly materials. The stainless - steel, plastic parts (PP, AS), and silicone used are all new materials, and all product materials are recyclable.

4. Q: I need to develop a new product by opening a mold. How can you assist me?

A: We have dedicated engineers to handle matters related to the development of new mold - made products. If you provide your ideas and requirements, we can create a detailed 3D render and 2D dimension drawing for you. If you can provide a 3D design draft, we can directly create a 2D dimension drawing for you. In addition, we can also produce 3D samples for your reference.

5. Q: What can be customized for your cups?

A: Our factory mainly focuses on customized cup production. The color, logo, and packaging of the cups can all be customized. Of course, if you want to open a mold to create a cup of your own design, you are more than welcome.

6. Q: Given the current poor economic situation, what measures has your factory taken in response?

A: The poor economic situation is an objective factor. As a factory, we can't change the overall situation, so we can only improve ourselves. We have been constantly updating our production equipment. For example, the stretching equipment on the first floor has been replaced with fully - automated mechanical stretching equipment, and two new fully - automated spraying lines have been opened on the fourth floor. On the second floor, we have organized senior workers to set up two Japanese - style full - inspection packaging lines. We believe that by constantly innovating and improving, we can stand firm in the highly competitive market.

7. Q: The plate - making fee for your heat - transfer printing film is really expensive. Are you making extra profits from us?

A: Our heat - transfer printing films are produced by a specialized film factory in Jiangsu. We have been collaborating with them for over seven years. The high cost of heat - transfer printing patterns is due to the fact that each design requires an electro - engraved copper plate, and the pattern colors need to be matched with existing spot colors. The plate - making fees we quote to you are based on the actual costs charged by the film factory. If your order quantity is small, you can consider conventional 3D/UV printing. This process has no logo plate - making fee, but the unit price of the product will be slightly higher.

8. Q: Why does the delivery time for this cup take 30 days? It's really too long.

A: The 30 - day delivery time for this cup is because we produce it from scratch for you. The cup - making process involves material ordering, metalworking, vacuum - processing, electrolysis, polishing, spraying, printing, and packaging. We ensure that the cups in your order are custom - made for you, not like some manufacturers who simply spray and print on existing stock cups and then package and ship them. Therefore, the production time for large orders is relatively long. If you are in a hurry with your subsequent orders, you can confirm the order in advance, and we will produce the plain cups first, which can significantly shorten the delivery time.

9. Q: This cup sells very well on the market, but it has a patent. Do you have any good solutions?

A: Hello. First, you need to inform us of your required order quantity. If the order quantity is substantial, we suggest that you can open a mold to make a similar product to this popular cup. We have professional engineers who can appropriately modify the appearance and functionality of the cup body to avoid patent issues. During the process, if you have any requirements, please feel free to let us know. We can ensure that the newly - developed product can be sold normally on the market.

10. Q: Why is there a plate - making fee for color boxes when the quantity is small?

A: Since the time required for a color - box factory to produce 1,000 color boxes is almost the same as that for 10,000 color boxes, they are reluctant to produce small - quantity orders. That's why they charge a plate - making fee for color boxes. If you want to avoid this fee, you can consider using white boxes or egg - carton packaging.

11. Q: Are there any new products you can recommend recently?

A: Here is our latest sample catalog. Please take a look. If you are interested in any style, we can provide you with a quotation. For example, during the current autumn and winter seasons, our travel kettles, classic straight - walled cups, and 20oz car cups are selling quite well. We have also recently launched some sports bottles and car cups with magnetic lids. You can check them out. These are all our latest products.

12. Q: Can you send me a sample of the products you cooperated with big brands? I will cover the sample fee.

A: Sorry, I can't send you samples of products cooperated with big brands. We have signed a confidentiality agreement with our customers and are obliged to protect the product designs. However, as you can see, we have experience in collaborating with these big brands. So you can rest assured to place your subsequent orders with us. We believe our product quality will satisfy you.

13. Q: Can I visit your factory?

A: You are always welcome to visit and guide our factory. Our company's address, contact person, and contact information are available on our website. Please also let us know the name of your company, the contact person, and the contact phone number so that I can arrange the reception for you and keep proper records.

14. Q: I want my customized products to have better quality. Do you have any recommended processes?

A: Many of our customers are engaged in mid - to high - end products, and we have rich experience in this regard. For the product itself, you can choose 304 - grade stainless steel for both the interior and exterior. For the color, you can choose the powder - coating process, and for the packaging, color boxes are recommended. These are the commonly used high - quality materials and processes in our daily production. Of course, if you have special process requirements, please let me know, and we will do our best to meet your needs.